Frequently Asked Questions
oo35mm appreciates our customers all over the world! At this time we are proud to shop with and ship to the following countries:
Australia, Austria, Belgium, Brazil, Canada, China, Costa Rica, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom.
We ship all international orders via USPS Priorirty or Express Mail. Your estimated international shipping cost will be shown in your cart.
Please note that international orders are subject to customs and duties fees upon arrival. oo35mm can not predict what this cost might be and is not responsible for any import fees.
If an international order is refused, the customer is responsible for the original shipping fee as well as the return shipping and any customs and duties costs involved in returning the order to oo35mm.
|Express Mail International||3-5*
|Priority Mail International
* Average number of days may vary based on origin and destination.
If you believe you have received defective or incorrect merchandise, please contact us within 5 days of receipt and provide a photo of the defect. Returns that is believed to be defective or incorrect must be received by oo35mm within 14 days of your order’s original shipment date. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. oo35mm.com can not accept returns for purchases made in store. If any questions please e-mail us.
We are proud to offer this 100% Fresh Quality Guarantee. Stock is received in small batches every month to ensure product freshness. All our products are manufactured within a year (depending on the brand). If you received a product 6 months from expiry, you qualify for up to 50% off!
If you found we missed a product:
1. Exchange and receive 30% off a new replacement.
2. Get 50% off the product and keep the item without going through exchanges.
Please contact us for instructions to ship, return, or exchange product. When you return the product to us, please include all the original packaging and any accessories.
Receiving your refund
If you're returning the item through shipping, we'll arrange for a refund. If you return it to our store, you can choose either a refund, credit statement or an exchange. We'll refund your money in the same way you paid for your product. Your money will go back onto the same card. Allow 3-7 working days for the refund to show in your account.
We'll give you the equivalent value to your credit statement. If your item was purchased at an offer price, your refund will be based on that promotional price. Any member points earned on a returned item will be deducted from your account.