Frequently Asked Questions


Shipping and Handling

Orders are not shipped until we complete a credit verification. If you haven't received your Shipping Confirmation within 48 hours of placing your order, please contact our Customer Care as soon as possible. There's a chance we'll need more information from you before processing the order.
All domestic orders are usually shipped via USPS within 24 business hours of the time you place your order. Please allow 2-7 business days for shipments to arrive. Shipping charges and time will vary depending on the weight and distance of your package from New York.
Orders placed Monday to Friday (excluding holidays) before 5:00pm EST will begin processing that day. Orders placed after 5:00pm EST will not begin processing until the following business day.

International Shipping

oo35mm appreciates our customers all over the world! At this time we are proud to shop with and ship to the following countries:

Australia, Austria, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom.


We ship all international orders via USPS Priorirty or Express Mail. Your estimated international shipping cost will be shown in your cart.

Please note that international orders are subject to customs and duties fees upon arrival. oo35mm can not predict what this cost might be and is not responsible for any import fees.

If an international order is refused, the customer is responsible for the original shipping fee as well as the return shipping and any customs and duties costs involved in returning the order to oo35mm.


Express Mail International 3-5*
Business
Days
Priority Mail International
 6-10*
Business
Days

* Average number of days may vary based on origin and destination.


Please Note: Depending on the country, customs clearance can take up to 30 days, even if there isn't an issue.

Returns and Exchanges

Returns will only be granted if package received was incorrect. Otherwise, all sales of products are FINAL. However, all packages are inspected before shipped out to prevent any possible errors and inconvenience to our customers. Eligible items must be returned within 5 business days in order for the return to be accepted. If any questions please e-mail our customer service.

Ordering

SHOPPING
1. Once you’ve found an item you like, simply click the “Add to Cart” button on right side of the product page.
2. A confirmation box will appear to let you know that the item has been added to your cart. Follow this process for each item you want to add to your Shopping Cart. You can keep track of the running total of everything in your Shopping Cart—just look for the cart link in the upper right corner.
CHECKOUT
1. If you are ready to checkout, click "Cart" on the upper right corner.
2. On the “My Cart” page, double check your order to ensure the correct items, quantity, and color are listed. Click "Continue"
3. Input and choose your Billing and Shipping Information. Complete all required fields marked with an asterisk(*).
4. On the “Shipping Method” page, choose your shipping option. Click "Continue" and select your payment method.
5. On the “Order Review” page, double check your shipping and billing information, as well as the order summary. Click the “Place Order” button to complete the order. To find out how long it will take to receive your order, please refer to our Shipping & Handling section.
Local Pickup

Enjoy the experience of shopping online without a credit/debit card. Pick it up and pay in store. Usually within 48 hours after we process your order, you will receive a ready to pick up notification. If you do not pick up your order within a week, your order will not be reserved for you.
The products will fill other orders on a first-come, first-served basis. If there is a continuous record of canceled pick ups. Your eligibility for local pick up may no longer be qualified.

Select "Store Local Pickup" and "Pay In Store" to be allowed for this pick up option!
Payment

We currently process and accept PayPal and all major debit/credit card payments through our secure payment gateway.

Taxes

We are required by law to charge sales tax on all orders delivered to NY. Order totals listed on your screen reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated at the time you checkout. Your actual tax total will include the correct local sales tax (if applicable). If you have any questions about the tax rate, please contact customer service.

Wholesale

We currently do offer wholesale for certain brand lines and products. Our wholesale page will be up very soon exclusively for our approved wholesalers. Please contact customer service for more information.